Mobile Order Tracking In SFA - A Must Have

With organizations embarking on sales force automation, Mobile Order Tracking is an inevitable requirement for any FMCG company which is involved in sales through field force / sales persons. It is almost impossible to track accurate day to day sales of the field staff through manual processing. Order tracking software is usually used to automate the processes of sales, inventory, customer management, survey, sales tracking and customer communication.

Why is Mobile Order Tracking vital?

It is necessary because the manual tracking

• Does not contain inventory transactions in mobile applications, instead, they are performed manually on paper.
• Involves complex calculations difficult for the salesman to compute on time.
• Chances of information loss because of hard documents
• No tracking possible
• Needs more resources, hence costs more
• Less security since it is difficult to trace the accountable head

How will Mobile Order Tracking Help?

 

 It is imperative to have a mobile order tracking application with features and functionalists which can be utilized by the salesman to perform their day to day sales effectively and efficiently. As all organizations have their own back office , it provides integration of the mobile application with their legacy / CRM / ERP application. It also provides total information of customers, routes, sales history and many other Help-to-Sell features which enables salesman to perform efficiently and improve sales and performance. One of the prime requirements is to captures the orders and sales data details during sales hours and transfers the transactions to the back office for further integration and transmission to other systems. 

Today, there are multiple mobile SFA applications but it is a tough task to judge the better one. There are certain parameters based on which you can ascertain an ideal Mobile Order Tracking application. Let us have a glance through the major ones:

• Experience in Sales Force Automation
• Focus on closing business deals instead of wasting time on paper work
• Enhancement in company-client relations
• Enables management to identify and address weak areas
• Meets client requirements and expectations
• Thorough feedback and survey process
• Covers all types of core business viz. Presales, Direct Sales and Survey
• Real time reporting and analytics available

ZooM, SPEC INDIA’s flagship SFA solution, is already successfully implemented at different customer locations and is widely and popularly accepted. It is available on Windows Mobile and Android OS. Possessing a variety of business models like SaaS, Buyout with unlimited users, Buyout with Fixed number of users etc, our Mobile Order Tracking application is tightly integrated with its back office and is fully capable of providing all the features an ideal SFA solution should possess, as mentioned above. Do get in touch with us and we can arrange for a demonstration.

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Faster and Efficient Sales via Field Force Automation

From field force accounting to field force automation - the ultimate motive of Field Force Automation (FFA) is instant access to field information and bridge the gap between the field force and the back office management. An ideal mobile field force automation solution focuses on achieving real-time and accurate information to be passed on from the sales teams onto the organization’s back office system, thereby enabling a view of the desired sales reports right on time.

There are two main arenas of operating any sales force automation system. One is the mobile field force and the other is the back office management team. In enterprise field force automation, every aspect of sales is automated, starting from customer management, information sharing, order processing, route management, inventory management, promotions/discounts, sales forecast analysis and many more.

A sample FFA flow:

A robust mobile order taking application centres on arming the sales team with in-depth insight into the customer, market and social media. It assists in prevention of duplicated efforts and helps cull out the major sales opportunities. Hence, there is a reduction in time delay and enhancement in productivity. Planning of delivery schedules, monitoring and controlling of field staff is executed in a desired manner.

How does FFA work?

In a mobile field force survey, the field sales persons used diverse devices like handheld PDAs, mobile phones, tablets or wireless device to capture the information. This gathered information, either immediately or at the end of the day is transferred to back-end system through wireless internet connectivity. The back office system, as desired by the organizations, extract the information and display the reports as required.

Envisaged Benefits

• Increased effectiveness and efficiency of field representatives
• Increased selling time
• Reduction in response time between the field team and back office
• Enhanced and quicker decision making
• Effective utilization of promotions and discounts
• Secure and enhanced monitoring of the field staff

SPEC INDIA, the single point solution to all IT queries, an ISO 9001:2008 company, has its kitty full with sales force automation solutions. ZooM is SPEC’s flagship and scalable solution since years, which has been applauded by customers all around the globe. We have numerous implementations of ZooM for many enterprise globally renowned clients. As a value added solution to Zoom, we have VTS (Vehicle Tracking System) and MDM (Mobile Device Management), which are two independent solutions which can be integrated with ZooM to offer a complete solution.

In case you would be interested in knowing about these enterprise offerings of ours, please our site and feel free to write to us at lead@mobilesalesforceautomation.net

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Get Affordable Sales Force Automation System

Sales force automation system are the information systems basically used for marketing which can help the different functions of sales. Sales Force Automation (SFA) is an important CRM function that streamlines and enhances the operations of your sales team. It’s also way of using software to do the business tasks of sales, such as order processing, information sharing, van inventory monitoring, order management and tracking, customer management, sales forecast analysis etc.

At times, it’s also known as SFA in short. It’s not the standalone solution but work in integrity with the company’s ERP or CRM systems which consists major functions of sales process. There is a SFA system coming with back office portal to assist its mobile sales force automation system SPEC INDIA ‘ZooM’.

Benefits Of Sales Force Automation System

Exploring further , along with above , lot of elements of sales force automation system, such as order management, sales forecasting, customer survey, van inventory management, collection and receipts, product information, promotions offers and discounts management, route management,etc are the part of sales force automation system. Though all above elements fall under sales force automation system it varies, depending on what exact information is required by organization, hence some customizations may be necessary for the smooth aligning the sales force automation system with the current process. They are based on the modifications or additions in the process which are generally not a part of normal SFA solution.

Since last decade there is straight increase in the use of smart phones. Now the organization had felt the real benefits it can have in future using sales force automation system thru smart phones. Starting from windows based handheld, java smart phones to blackberry, android phones tablets, iphones and mini tabs, this all above gadgets are easy to carry and use, great user interface design, excellent networks capability, touch screens for fast and ease of typing, GPS support for tracking salesman on the field, calendar and activity management, reports and dashboards etc.

Using sales force automation system in above gadgets can definitely help salesman in having any data handy when required, increase productivity of sales staff, efficient and effective use of time due to this all features n number of benefits like increase in sales revenue, decrease in cost of product or service, greater customer satisfaction, increase in accuracy of data and calculations, on demand dash board and report generation based on latest uploaded information, generation of daily call report by distributor now no need to visit personally instead that time can be used in field for increasing sales and new customers, MIS reporting can be done immediately rather than daily or weekly as soon as data is uploaded by sales executive from mobile device. This all information helps organization in taking or altering some strategic decisions and policies.

Also it gives sales executives the visibility of what they need to do, and not just selling, but also tries to up sell, properly set customer expectations. Managers and executives get better overall visibility and control with real-time dashboards that allow them to monitor sales effectiveness and make proper corrections.

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